
Glossary
Deposit
The fifty-percent cap everyone knows is for goods. For a service, the law sets no upper limit.
What is a deposit?
A deposit (Dutch: aanbetaling) is part of the bill you pay in advance, usually to lock in the appointment. The ACM describes it simply as part of the bill you pay ahead of time. It is only required if you have agreed to it.
| Dutch term | aanbetaling; in a booking context also called a booking fee |
| When required | only if it has been agreed, in the contract or the terms and conditions |
| Cap for products | half the purchase price, Article 7:26(2) of the Dutch Civil Code |
| Cap for services | no legal maximum; you agree on the amount yourself |
| Biggest risk | a bankruptcy, because without a deposit guarantee you usually lose the money |
| On this site | depends on the type of booking, see the terms and conditions |
What the law says about it
There is one sentence that carries the whole familiar percentage, and it is about goods.
Article 7:26(2) of the Dutch Civil Code states that in a consumer sale the buyer can be required to pay in advance at most half the purchase price. A consumer sale is about the purchase of an object. A booking of someone’s time does not fall under it.
The ACM puts it bluntly: for services there is no maximum amount for deposits, and you agree on that amount yourself with the service provider.
Two things belong with that. A deposit is not required unless you have agreed to it, and if you are asked for one after the agreement has been concluded, you do not have to accept it.
Why it gets asked for in this line of work
For the simplest reason there is: a reserved block of the day that stays empty is a loss that cannot be made up.
With me the amount and the reason are in the terms and conditions. For international bookings the deposit is higher, because travel and lodging costs come before the appointment itself. What exactly applies you read in the terms and conditions, and it is there in black and white before you transfer anything.
What you can do with this
- Ask what the amount is based on and what happens to it if the appointment does not go ahead.
- Have it put on paper before you transfer, even when it is a small amount.
- Be wary of a request after the fact. According to the ACM, you do not have to accept a deposit that is only asked for after the agreement has been concluded.
- Know that fifty percent is not a norm here. That cap is for the purchase of goods, not for services.
Sources
- Wat zijn mijn rechten bij een aanbetaling? ACM ConsuWijzer, Autoriteit Consument & Markt. Supplies the description as part of the bill you pay ahead of time, the rule that a deposit is only required if it has been agreed in the contract or the terms and conditions, the finding that you do not have to accept a deposit asked for only after the agreement has been concluded, the 50 percent cap for products, the statement that for services there is no maximum amount for deposits, and the explanation of the risk in a bankruptcy.
- Burgerlijk Wetboek Boek 7, artikel 26. Wetten.overheid.nl. Supplies the legal basis under the familiar percentage, that in a consumer sale the buyer can be required to pay in advance at most half the purchase price, and with it the boundary that this provision is about consumer sales.
Related terms
- Sex work. The trade in which a deposit is more common than in most others.
- Discretion. What happens to your data when you make a payment.
- Safe call. The other arrangement you make in advance, and one that costs nothing.
Frequently asked questions
What people still ask about a deposit.
What is a deposit?
Part of the bill you pay in advance, usually to lock in an appointment. The ACM describes it as part of the bill you pay ahead of time. It is only required if you have agreed to it, for example in the contract or in the terms and conditions.
How much deposit can be asked for?
That depends on whether you are buying something or booking something. For a consumer sale, Article 7:26(2) of the Dutch Civil Code says you can be required to pay in advance at most half the purchase price. For services it is different: the ACM states that there is no legal maximum for those and that you agree on the amount yourself with the service provider.
Who can you turn to with questions about a deposit?
For your rights in general, ACM ConsuWijzer is the place to go. If it is about an appointment with me, the amount and the reason are in the terms and conditions, and you are always welcome to ask me about it first before you transfer anything.
Learn more
Still have questions about a deposit?
I am Victor. Transferring money to someone you have never met feels uncomfortable, and rightly so. Feel free to ask me what the amount is based on before you do anything; there is no obligation attached.
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